You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page -details/release-notes
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However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.
My serial number is saying it has already been activated twice and it has not. It has only ever been on my work computer so I'm not sure what the issue is. I'm needing it on my personal computer so I can work from home due to COVID-19. I can't get through to anyone through phone, nor am I allowed to submit a ticket. Does anyone know how I can fix this issue??
To further assist you, I just made an adjustment on your Nitro Pro 12 license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.
Thank you for the response! I tried to activate it and it says "The serial number entered does not exist." But I can see since you made the adjustment that it does show only one activation out of two now, where before it said 2 out of 2. And it clearly exists because it's still working just fine on my office computer.
Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.
We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, -details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number.
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